NL
Neil L
1 reviews | Active since Aug 2017
20 Jul 2024, 14:32
Bye bye Pick n Pay
Absolute 💩💩💩 service, as usual.
Their online system has crashed. They're overwhelmed and understaffed. Moving to a different provider: tired of the high prices, low value for money, "fresh" produce that goes rotten within a day.
I'm out.
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Replies (1)
Pick n Pay's replyOfficial
21 Jul 2024, 16:59Hi Neil,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologizes for the poor online shopping experience.
Due to a nationwide invoicing issue all of our online stores were impacted as they were not able to invoice orders, however orders that were accept by the store before slots were closed could be picked up from the store.
Our average delivery times vary between 1 - 4 hours under normal circumstances, however at times, especially peak hours or due to large orders, deliveries sometimes take a little longer.
Kindly forward us the store name where you have experienced poor quality fresh produce to enable us to address this with them.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologizes for the poor online shopping experience.
Due to a nationwide invoicing issue all of our online stores were impacted as they were not able to invoice orders, however orders that were accept by the store before slots were closed could be picked up from the store.
Our average delivery times vary between 1 - 4 hours under normal circumstances, however at times, especially peak hours or due to large orders, deliveries sometimes take a little longer.
Kindly forward us the store name where you have experienced poor quality fresh produce to enable us to address this with them.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply21 Jul 2024, 16:59
Official
Hi Neil,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologizes for the poor online shopping experience.
Due to a nationwide invoicing issue all of our online stores were impacted as they were not able to invoice orders, however orders that were accept by the store before slots were closed could be picked up from the store.
Our average delivery times vary between 1 - 4 hours under normal circumstances, however at times, especially peak hours or due to large orders, deliveries sometimes take a little longer.
Kindly forward us the store name where you have experienced poor quality fresh produce to enable us to address this with them.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologizes for the poor online shopping experience.
Due to a nationwide invoicing issue all of our online stores were impacted as they were not able to invoice orders, however orders that were accept by the store before slots were closed could be picked up from the store.
Our average delivery times vary between 1 - 4 hours under normal circumstances, however at times, especially peak hours or due to large orders, deliveries sometimes take a little longer.
Kindly forward us the store name where you have experienced poor quality fresh produce to enable us to address this with them.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,