Buying from Pick'nPay online is a waste of time

I have been trying for almost a week now to buy an item online from Pick'nPay Clothing with zero success. First, the branch nearest to me did not have my size when I was there on 22 May, and when I asked if they can't get me the item sent to them, I was told they don't do that. My next option was to buy it online. But that turned out to be a nightmare. I tried to log in but forgot my password because I seldom buy online from them. My efforts to reset the password was met with a link sent to my old cell number. A few emails later I was told by a consultant from the Customer Care that my cell number was updated. I tried again but still the old number was there. I tried to buy the item online again and upon entering "Forgot Password" the message read "If your email account is linked to this profile, a reset link will be send to this email address"? I did that twice and I am still waiting for the email. Yesterday I emailed the Customer Care again to ask for help and provided them with all my details, and advised them that if I don't get help by the end of business day, I am going to write a review on Hello Peter, which is exactly what I am doing now....