DM
David M
1 reviews | Active since Mar 2011
07 Nov 2018, 08:40
Buy stuff to enter Competition , BUT NO WAY TO ENTER. This you find out after purchase.
You have a competition (win Cooper Convertibles). To enter shopper must buy some products (I bought 2 BONAQUA water drinks). Fair enough.
Problems: 01) Then to enter I must "FIND THE UNIQUE CODE ON YOUR TILL SLIP". TWO of your supervisors couldn't tell me where this code is. I still don't know. 02) The till slip indicates "Still spring water". How is that proof that I bought BONAQUA?
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Pick n Pay's replyOfficial
09 Nov 2018, 15:52Good day David,
Thank you for choosing Pick n Pay.
Please accept our apologies for any inconveniences caused to you.
We have forwarded your query to our competitions department for further assistance.
We have forwarded your query to our competitions department for further assistance.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Pick n Pay Customer Care Consultant.
Pick n Pay's reply09 Nov 2018, 15:52
Official
Good day David,
Thank you for choosing Pick n Pay.
Please accept our apologies for any inconveniences caused to you.
We have forwarded your query to our competitions department for further assistance.
We have forwarded your query to our competitions department for further assistance.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Pick n Pay Customer Care Consultant.