Bunch of useless Management poor customer service period.

Bad leadership skill and lack of accountability.

Asap Pnp the worst customer services in SA. I'm still waiting for a response from Sibusiso' the operation manager of their call centre . It's day 2 now. There call centre is merely a front thats lack accountability and any basic customer services still. Their TL are is such bad example of leaders that promote lies and making excuses for their bad and inefficient service to their paying clients.My delivery was marked delivers for over 20 mins but only till I called it was known and was promise they will get back soonest. I expressed that i was stressed again was assured that will get back to me soonest.The driver came, some time later and explained the just spoke to the client services and their is something wrong with their system or something he wasn't sure as he showed me on his phone the delivery is still active. I waited over 2h30 for their cc to get back. Then the lady asked me if I received my as yet? I was like yes but why you calling only now them she answer no she was investigating it.. What was she investigating if she disnt even know if I recieved my order...

Long story short I was asked what I want I said I want my funds back because of their lack of customer service and incompetence .

Too speak to an manager in higher authority takes over 3working days due too public holidays apparently. SO NO proper leadership oe planning in place at the busiest time of the year. you get to "speak to one "that one can't make decisions...

But all of this they call you with no background of the enquiry, they are so ill equipped to deal with clients and their lack of accountability is astonishing.

I'm still waiting for the call. Pnp asap customer Team leaders/ Operation manager is a bunch of incapable & *********** customers services call centre. PnP no wonder you are loosing so much market share... you can only imagine how other people gets treated.

People don't use their serives

Bunch of uselessness there.