Bug infested, contaminated food

On 20/11/2019 I sent an email to PNP customer care, with pictures as proof, of the bugs which I've found in the lettuce that I purchased from the Pavilion branch. 3 days later on the 23rd, I received a response to the email, requesting information like the product code, exipry date and so on. It it now 3 days later and unfortunately i didn't have any of that information as I stated in my reply. I receive a response to that today, the 27th, saying that the PNP head office is unable to assist me without the required information. Do you honestly think that I would keep your filthy, bug infested lettuce for 3 days???!!!! The turnaround time and response from PNP is absolute garbage and that's why I'm glad to say that I will NEVER shop at another PNP store again. Pathetic service!