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ZM
Zama M

1 reviews | Active since Mar 2023

28 Jul 2025, 10:32

Buffer amount not refunded

I placed an order yesterday on Puck n Pay Asap which came to R1 092. R1557 was deducted to have included the buffer amount. The correct amount was to be debited on my account after pucking was done. This has not been done and Ouck n Pay Asap does not want to return my money. I sent an email and called them today and i was told to wait until someoune is allocated my email. Do you have any idea how big of an amount R450 is to some of us. Now im at your mercy for my money.

0
Replies (3)
Pick n Pay
Pick n Pay's reply28 Jul 2025, 11:50
Official
Hello Zama,

Thank you for your reaching out to Pick n Pay Customer Care team.

We would like to sincerely apologize for the delay in our response.

Kindly note that I have logged your request with Asap. An agent will provide feedback either via call or email. You can follow up for more information and a quicker resolution by contacting ASAP on ***. or email ***

For your records, please see reference number- ***

Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:   
 
WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1     
Call us on: ***- email us on: ***   

Operating Times: Monday - Saturday 08:00-17:00 Sun & public holidays: 09:00-17:00   
 
Thank you so much for choosing PnP.   
 
Kind Regards,   
The Pick and Pay Team 

Best regards,

ZM
Zama M's update28 Jul 2025, 17:12
Reviewer Update
I still do not have my money and nobody has called me
Pick n Pay
Pick n Pay's reply30 Jul 2025, 13:50
Official
Good day Zama,

Thank you for response.

Please note  we have escalated to the Asap team and they will revert back soonest with feedback.

Should you still require assistance, please do respond to this mail with your contact number for an agent to assist.   

WhatsApp: ***-https://wa.me/message/ELYYSEKVSHNBJ1  

Call us on: ***- email us on: ***  

Operating Times: Monday - Saturday 08:00-17:00 - Sun & public holidays: 09:00-17:00   

Thank you so much for choosing Pick n Pay.    

Kind Regards,  Customer Care Team 


Best regards,