Broken Appliance from Pick n Pay

I bought a Defy table blender(TB5400B) on the 18th of July 2022 from Pick n Pay. I only used it 3 or 4 times. On the 13th of August 2022, I wanted to make a smoothie and one of the notches on the bottom of the jug came off (mind you , I was gentle) and it also didn't want to switch on. I informed Defy about it and was told to contact Pick n Pack. I then sent PNP an email, only to receive an automatic response saying they are "experiencing high volumes". And never heard back from them. I am really disappointed that I was sold a poor quality product from a brand that I adore and trust so much.