Bright water commons Fridges are STILL not working

I have complained about this at least three times now, so that is for 3 and now 4 MONTHS! I have seen absolutely no change, in fact its getting worse.

The frozen food section at the PicknPay at Bright water commons is a disgrace. The fridges have cardboard in them to, I am guessing, try keep some cold air - this is clearly not working. There was 1 line of "frozen"chicken schnitzels, pork sausages and chicken breasts - the line was against the bottom of the freezer - the items were not frozen at all, in fact they were just about cold - those items where not rock hard and frozen but soft and squishy. The frozen vegetables & chips isle was packed to the top of the freezer but I once again found the "Frozen" items to be cold and soft. This could seriously make somebody sick, your items are defrosting and possibly being frozen again on a daily basis. The fridges are not being sorted out as your managers keep telling me they are trying to do. I have had the managers call me and say they are working on the fridges, well this is completely unacceptable and it cannot be safe to sell that food!

Your "fresh" fruit and veg is also not chilled correctly. None of the fridges (apart from where the fresh fish is) are cold / frozen. We bought tomatoes last night, they are already going soft because your fridges are not keeping them cool and "fresh".

We usually spend anything from R1200 - R1800 per month on our shopping at the Brigh****er Commons store, last night we spent R800.00 and walked out with half of our shopping which we will now need to do elsewhere.

We have also decided that we will no longer shop at this Pick n Pay as I refuse to buy spoilt food because your store refuses to sort their fridges out!

If your manager does call me, they will use once again the same excuse that the centre is building them a new store and they will then get new fridges - Sorry, but that is NOT good enough. There is no sign of a new store being built anywhere near that centre.

I am done with that store and I am done wasting my money there for 90% of my frozen food, and fresh veggies to be going off as I am packing them into my fridge / freezer.

I would appreciate somebody from PicknPay Head Office to pay the store a visit and see what a shambles it is. That store is giving all your other stores a bad name.

Sort it out!