FE
Freddie E
1 reviews | Active since May 2014
04 Jan 2024, 15:58
Bread that expires same day
In short I bought online through the ASAP App as I always do and yesterday the 3rd January they delivered bread that expires the same day I decided to send 2 emails with no replies and even called the shop from where it was delivered the Shop Manager promises he will refund the bread money to my wallet and apologized but I didn't receive anything please PicknPay don't start to be like OneCart never had issues with Checkers60
Helpful (0)
Replies (4)0
Replies (4)
Pick n Pay's replyOfficial
05 Jan 2024, 15:12Hi Freddie,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologizes for the poor product quality received with your recent order.
Kindly forward us your order number to enable us to do a follow up on this with the fulfilment store.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologizes for the poor product quality received with your recent order.
Kindly forward us your order number to enable us to do a follow up on this with the fulfilment store.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply05 Jan 2024, 15:12
Official
Hi Freddie,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologizes for the poor product quality received with your recent order.
Kindly forward us your order number to enable us to do a follow up on this with the fulfilment store.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologizes for the poor product quality received with your recent order.
Kindly forward us your order number to enable us to do a follow up on this with the fulfilment store.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's replyOfficial
05 Jan 2024, 15:20Hello Freddie,
Thank you for reaching out to Pick n Pay customer care team.
Please accept our apologies for the expired bread received.
Kindly be advised we have refunded you for the expired bread. The refund has been credited to your wallet account and can be used for the next order.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,
The Pick n Pay Team
Thank you for reaching out to Pick n Pay customer care team.
Please accept our apologies for the expired bread received.
Kindly be advised we have refunded you for the expired bread. The refund has been credited to your wallet account and can be used for the next order.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply05 Jan 2024, 15:20
Official
Hello Freddie,
Thank you for reaching out to Pick n Pay customer care team.
Please accept our apologies for the expired bread received.
Kindly be advised we have refunded you for the expired bread. The refund has been credited to your wallet account and can be used for the next order.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,
The Pick n Pay Team
Thank you for reaching out to Pick n Pay customer care team.
Please accept our apologies for the expired bread received.
Kindly be advised we have refunded you for the expired bread. The refund has been credited to your wallet account and can be used for the next order.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,
The Pick n Pay Team
Best regards,
FE
Freddie E's updateReviewer Update
05 Jan 2024, 15:58Thanks PNP for your reply and for resolving my complaint.
FE
Freddie E's update05 Jan 2024, 15:58
Reviewer Update
Thanks PNP for your reply and for resolving my complaint.
FE
Freddie E's updateReviewer Update
07 Jan 2024, 11:55Can you explain to me why my wallet balance suddenly disappeared but I didn't order anything
FE
Freddie E's update07 Jan 2024, 11:55
Reviewer Update
Can you explain to me why my wallet balance suddenly disappeared but I didn't order anything