1 reviews | Active since Mar 2009
Brand match hoax
Brand match...what a joke. Wanted to use my brand match today. Item was R26 any cents. Brand match R 28.80. Sorry mam you nees to buy for R28.80. So now o need to buy just because....Forget it Pick ans Pay Irenw mall. Didnt evan want the change! I deserved the brand match in the first place by making you my store of choice!! Guess what. No more business from me! Keep your brand match and rewards!
Good day Suretha,
Thank you for choosing Pick n Pay and taking the time to write to us.
The Brand Match voucher will only work provided that your purchase if for the exact amount or an amount higher than the Brand Match voucher as the cashier is unable to provide change on a this type of voucher and the system would not be able to deduct this amount from a sale amount that is lower than the voucher.
Please accept our apologies for any inconveniences or confusion caused to you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Good day Suretha,
Thank you for choosing Pick n Pay and taking the time to write to us.
The Brand Match voucher will only work provided that your purchase if for the exact amount or an amount higher than the Brand Match voucher as the cashier is unable to provide change on a this type of voucher and the system would not be able to deduct this amount from a sale amount that is lower than the voucher.
Please accept our apologies for any inconveniences or confusion caused to you.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas