Branch Excellence after Call Centre Failure

After almost 1 month disappointing dealings with the Pick n Pay Online Call Centre to assist us with several shortfalls and non-delivery items , which was an absolute customer nightmare. Ms Premie Chetty of Mulbarton Pick n Pay, the supplying store, contacted us and within 20 minutes had resolved our issue and made arrangements to refund the delivery fee (not requested by us) as an apology for the poor customer experience of the Online Call Centre. What a difference! The Online Call Centre is amateur failure special . Mulbarton Pick n Pay are seasoned professionals with a true customer centred approach - Thanks again Premie Chetty.