Brackenfell Hyper_Useless staff_still do not have my order

I have had many bad experiences with this particular branch - Pick 'n Pay Hyper Brackenfell. It is always the staff. They honestly need to be trained and taught about customer service.

Once again I made the mistake to purchase from them - this time online with collection from Brackenfell.

I work all day, so I arrange for someone to go and collect my order on his off day from work. His experience was horrible. When he enquired about where to collect the online purchase, he was sent from counter to counter, even the takealot counter. The staff at one section didn't assist him as they were to busy assisting the staff that work there with purchases apparently having a big fat chat ignoring him. At another counter he was told they cant assist him as they are going into a meeting.

Needless to say, he didn't get my paid for order.

So I called the number for online purchases to get this sorted out. The lady assured me she would escalate this. (ref ending 1491) 27 Nov 2023

The following day I called the number again to follow up(28 Nov 2023). The first lady I spoke to never did anything. Even though she assured me she would and she is working till 8pm and that it will be sorted out.

I even tried calling the shop itself - No one answers, and I assure you I tried several times.

I am still waiting for my paid goods.

The inconvenience that the *********** staff has now caused is beyond ridiculous. It was a simple question, with a simple answer. Where do I collect the online purchases? I honestly do not know how you can employ people that cant even assist with this simple question?!?! worse of all is, it was several staff members that was asked this question. It is beyond me.

If the staff is not ignoring customers, having a ball chatting away, lying about specials, lying about sold out items the first day of specials at 9:05am( all my previous experiences), then it is the online purchases that is inconveniencing the customers.

I ask you, when is this branch going to wake up and put the customer first. It is really turning into the worse shopping experiences I have had and right now it is every single time I use them.