1 reviews | Active since Feb 2019
BP PICK n Pay Express HOUTBAY
I myself and my fiance was at BP express pick n pay tonight 30/05/2020 to buy a cool drink or two and some coffee 12 items all together at around 9:25. The security is always friendly but, the cashier lady that helped us is so rude and have no etiquette. She firstly pushed the stainless steel slide tray toward my fiance side ruffle as the cool drinks was standing up right and instead of asking my fiance to please put it down flat she shuffle and scaffle the stainless steel tray and looked at my fiance with a disconcerting look. I then wanted to pay with my card and saw she rang to any items so I told the cashier "sorry you rang 14 items its to many items" she then answered me rudely "yes you have a bag too" I have asked a bag yes my items is 11 items + a bag is 12 items together so I do not have 14 items. She voided the item she over rang without saying sorry. I swipe my card paid. The cashier took my bag and threw it in the sliding tray basket inside. That's when I had enough..... She walked away while my fiance spoke to her telling her "to treat customers better" my fiance asked her name ad the cashier yell back "my name is tete on the slip with him on that side", then I called her back to void my purchase as throwing my bag with gas cool drinks like that all the gas will go out once opened.... She walked back cheeky said "yes I will void" and took the slip from me.... she then threw the money paid by card in cash on the paying tray for me. Well guess what I will not shop there ever again I use to purchase their alot. I told the cashier while walking out I will report her and she said "It is fine report me I do not care". When I walked out with my fiance the cashier took off her covid 19 mask of her face and threw it one side while her co worker cashier is in the shop, two other customers and the security. I am working for a Pharmaceutical company. Well pick n pay express houtbay will never see me again... good luck..... O yes check your camera on top of this till too see how your cashier behave whith your customers...
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
