JK
Jaqui K

1 reviews | Active since Mar 2015

30 Jun 2015, 13:14

Box beef not what it seems

I bought a box of beef (F/q pack) today at PnP Hyper Fichardt Park Bloemfontein, marked Butchers Best Buy. <br> Upon getting home and unpacking to freeze the meat I found that the top layer of meat was nice pink, no fat. But all the meat under the top layer is white fat and bone. This is trickery and why I hate buying boxed meat where you can't see the meat underneath. Now it costs me to go back to exchange it but others will be caught in exactly the same way. This is unprofessional and dishonest from such a big retailer, who so by the way I have always supported. It takes one bad experience like this to loose a customer forever.

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Replies (1)
Pick n Pay
Pick n Pay's reply30 Jun 2015, 13:29
Official
Hello JaquiD,

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

We do apologise for the inconvenience caused, and for the poor quality of the product.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***