EG
Eugene G
1 reviews | Active since Sept 2021
07 Sept 2021, 16:58
Bottles ASAP App
So I have ordered from the Bottles ASAP app last Wednesday, I received my order, but 3 items were missing. I payed for all 3 of those missing items. I immediately called support, was helped, and was ensured that I will receive my 3 missing items by the end of the day. So I waited. While I waited an agent assisted me on the APP's chat support. By the end of the day, the agent told me that because of an influx of deliveries, they couldn't get to my order and the business is closed and that I should reopen the chat the next day, to get further assistance. So the next day I reopened the chat, and was told that an agent will be with me shortly. No agent assisted me at all, because there were an influx of chat messages... Then on Friday, I emailed the support team, but I did not receive any reply. Yesterday I received an email stating due to an influx of emails they couldn't get to my email, and that they closed my ticket, and if I think my issue wasn't resolved I should reply. So I did, and a new ticket was created...
This service is really bad with the constant excuses of receiving influx of messages. I still don't have my Items or a refund.
Helpful (0)
Replies (5)0
Replies (5)
Pick n Pay's replyOfficial
08 Sept 2021, 10:11Hi Eugene,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible.
We have raised this as a complaint with the Bottles Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible.
We have raised this as a complaint with the Bottles Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply08 Sept 2021, 10:11
Official
Hi Eugene,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible.
We have raised this as a complaint with the Bottles Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the delay in response. We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible.
We have raised this as a complaint with the Bottles Management Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist" Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
EG
Eugene G's updateReviewer Update
08 Sept 2021, 11:36This reply is exactly as my review message:
"Please accept our apologies for the delay in response. We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible."
I gave them my reference number and the bot just sent it back to me. I feel like I am in an endless loop with them.
"Please accept our apologies for the delay in response. We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible."
I gave them my reference number and the bot just sent it back to me. I feel like I am in an endless loop with them.
EG
Eugene G's update08 Sept 2021, 11:36
Reviewer Update
This reply is exactly as my review message:
"Please accept our apologies for the delay in response. We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible."
I gave them my reference number and the bot just sent it back to me. I feel like I am in an endless loop with them.
"Please accept our apologies for the delay in response. We are currently experiencing high call/email volumes, we are doing our best to respond as quickly as possible."
I gave them my reference number and the bot just sent it back to me. I feel like I am in an endless loop with them.
Pick n Pay's replyOfficial
08 Sept 2021, 12:07Hi Eugene,
We are busy following up on this for you.
Sincere apologies for the inconveniences caused to you.
Kind regards,
The Pick n Pay Team
We are busy following up on this for you.
Sincere apologies for the inconveniences caused to you.
Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply08 Sept 2021, 12:07
Official
Hi Eugene,
We are busy following up on this for you.
Sincere apologies for the inconveniences caused to you.
Kind regards,
The Pick n Pay Team
We are busy following up on this for you.
Sincere apologies for the inconveniences caused to you.
Kind regards,
The Pick n Pay Team
Best regards,
EG
Eugene G's updateReviewer Update
16 Sept 2021, 10:31So I received an email from PnP asking what my missing items were. I told them exactly. It has been 8 days since that and NOTHING happened. I received word from fellow users, whom has no problem with the App. So I concluded that it isn't the Apps fault, but the PnP where I got my items from. If only the app allowed me to choose which PnP I want to use, this whole situation wouldn't have happened...
EG
Eugene G's update16 Sept 2021, 10:31
Reviewer Update
So I received an email from PnP asking what my missing items were. I told them exactly. It has been 8 days since that and NOTHING happened. I received word from fellow users, whom has no problem with the App. So I concluded that it isn't the Apps fault, but the PnP where I got my items from. If only the app allowed me to choose which PnP I want to use, this whole situation wouldn't have happened...
Pick n Pay's replyOfficial
16 Sept 2021, 11:13Hi Eugene,
We appreciate the feedback.
We are pleased to hear that the Bottles Team has been in contact with you.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
We appreciate the feedback.
We are pleased to hear that the Bottles Team has been in contact with you.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply16 Sept 2021, 11:13
Official
Hi Eugene,
We appreciate the feedback.
We are pleased to hear that the Bottles Team has been in contact with you.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
We appreciate the feedback.
We are pleased to hear that the Bottles Team has been in contact with you.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,