Bottles app……Ridiculous. Still waiting for delivery!!!!

I placed an order at 14h44 yesterday afternoon, almost 24 hours ago on the bottles app, paid for it and have still not received delivery of my goods after receiving confirmation from you that my delivery has left the store around 17h00 and on its way……it is STILL. COMING

I received two emails confirming of tickets being opened to assist me after complaining last night but no results. I called the customer support at 10h27 this morning who responded by saying that they are contacting the store and will get back to me…….I AM STILL WAITING!!!!

At 09h02 this morning I complained again on the chat line , to only get a response at 10h55 stating that they are awaiting feedback from the store…….STILL NO FEEDBACK!!!

The most frustrating part is that….I had my kid with me who was looking forward to stuff!!! I could not get to the store due to being in a wheelchair and there was nobody around to help get to the store

Very very disappointing. Considering this was a store that I as well as my family really loved shopping at