Bottles App: The WORST In-App Shopping Experience

This is quite an inefficient app. This review follows several emails and phone call attempts to the Bottles App Customer Support about an issue I experienced over two weeks ago on the app. I placed an order on the app which, took 3-4 hours before I could get some sort of feedback only to get a notification via the platform that I would receive my order the next day.

Understandably, it was raining when the order was placed however, there was no communication via the app that there were delays or issues due to panic buying. I am aware that I am not PnP's only customer and, I'm a patient person. I received no feedback, no apology, nothing from the Bottles' customer support team.

I couldn't cancel my order when I realised that it would not get processed within an hour or two - something that the developers need to look into ASAP! Not having the flexibility to change your mind is unacceptable!

It is the start of the 3rd week and, I still have not received this order or my refund, which is actually what I want. The communication I received from a consultant came 6-days after the initial order (5-days from when I sent the complaint). This is an application taken over by a brand that prides itself on convenience yet this has been a frustrating experience.

I have not accessed the chat channel, received help via the phone lines, and emails go unanswered.