Bottles app support is the worst

I placed an order. It was accepted, money taken, order delivered short. The app alerts you to keep checking it for potential substitutes when the store is picking the items.

I received no substitute option. I sent a support ticket which is answered whenever by whomever. I was told that I would be refunded, I opted to not get a refund which would take 3-7 working days. I rather requested for a substitute or for them to source the item from 3 different store.

I received the worst customer service and what's sad is that you don't know who you are talking to the only means to communicate is via chat or email, which is never responded to.

They have the worst support system and the fact that they render a service leaves a customer uneasy about how their queries will be handled.

Now I have to wait for 3-7 working days for my refund. Meaning I can't get what I had ordered. I gave them an option to remedy the problem but because they suck at customer service, they were too stupid and *********** to care.