Bottles App - Pray that all of your chosen items are in stock...or else

My first order through the Bottles app has been a fiasco.

The app works well enough, and like similar apps, asks you to choose a replacement if a product is out of stock.

Two products in my order need replacements selected, which I did.

When the order arrived I was missing around half the items and the driver confirmed that's all he received.

My order receipt included both original product selections AND their replacements, but with 0 quantity. Yet another item that was supposedly in stock was also not delivered.

The in-app support started okay until the agent just said a refund had been issued and closed the ticket.

The "refund" amount on the receipt vs the order total vs the items received make absolutely no sense.

As is so typical these days, customer service agents take no ownership of a query, they just want to see it go away.