Bottles App & Pick n Pay - Could be great together, if only....

Poor consumer interaction:- When you call, just music and no answer! No reply to the customer service email I sent either! I ordered items from the Bottles App for the first time on the 12 June 2020 and was most disappointed. The eggs that were delivered had some that were broken, one was even the wrong size and the date of expiry was the very next day. The hamburger rolls too turned to rocks in a day (we could not eat any). And the way the celery was packaged, hanging out the bag like that, just showed no care. I tried reporting these issues but have not received a response from Bottles. Pick n Pay if you read this; the business partner you chose to represent your business is letting you down; Checkers 60min is doing a much better job and their delivery charge is cheaper. Get Bottles to shape up their customer care or your customer base could be negatively affected. Pick n Pay, you need to ensure the quality of the product being delivered by Bottles. Bottles if you read this; by not offering good customer service, you are jeopardising your own business profile and relationship with Pick n Pay should their customer base fall away from you due to your poor customer service. It may very well be the picking and packing at Pick n Pay that will ultimately cause your business to suffer, but at least pick up the phone and write back to the customer (ultimately, your customer), even if you need to go back to Pick n Pay and hold them to account. Pick n Pay and Bottles, you could have an amazing business partner opportunity here, but start working together a little more efficiently. At the end of the day, you both could loose out and I am sure that you would both want to avoid that.