Bottles app is a blight on your brand

If you intend to offer a delivery servuce like bottles, best be sure it works. I ordered close on R1000 worth of good, recieved confirmation it was packed and was invoiced but when driver arrived more than R500 worth was not there. I showed driver and immediately contacted customer service but to no avail. Neither PNP nor Bottles seem willing to take responsibility for this with both 'escalating'. but no resolution. I want my goods and I want a full investigation. Someone at PNP is ticking off items and not sending them. This is not the first time and if you read the complaints, it happens often.