Bottles App

11th February 2021, I placed an order using the Bottles app for a case of Corona and two bottles of JC Le Roux (Order:755016). My order went through successfully on the app and my account was debited. The driver arrived a few hours later with only the two bottles of JC Le Roux and when I queried with him about the missing case of Corona, he said the store was out of stock and left. I was not notified on the app or by anyone that the store was out of stock. I eventually got hold of the Northlands store and was informed that they reported this to Bottles who was supposed to contact me. Normally the app would notify a person and give an opportunity to choose an alternate product. The store does not answer phones promptly which made it more difficult to get feedback. I kept calling until I was told that even the store is struggling to speak to someone at Bottles. Eventually, Bottles contacted me only to tell me that my order was processed but the stock was not available and they will process a manual refund to me which will take up to 7 days. I then explained to the lady that I expected an immediate refund or assist me and source the product that I had already paid for. I was told that nothing can be done and that is the process. I do not believe that a customer cannot be satisfied especially when not at fault. Please can someone process my refund immediately as it is almost 20 days later and this is still not resolved. I also believe that your internal processes need to be reviewed especially if customers like me are caught up in situations like this.