1 reviews | Active since Sept 2010
Bottle Explodes and Causes Damage to Microwave
On 15/12/2017 I bought six bottles of JC Le Roux from Pick n Pay Liquor at the Promenade. I packed them away in the kitchen cupboard where I always packed my drinks. Less than an hour later, I heard an explosion from the kitchen and when I went to investigate; I saw liquid coming from the cupboard and spilling onto the microwave. I moved the microwave out of the way and placed a kitchen towel to absorb some of the liquid which had gone through the microwave vents. That same evening; after clearing the mess, I called the store to report the incident, but there was no response. I then called the customer care line which was already closed; I have subsequently called the store and was referred to Distel. At Distel I was told to take the bottle back to the store and a few days ago I was called and told to collect six bottles of the sparkling wine to replace the one that had exploded. I have not heard anything from Pick n Pay as there was causal link between the bottle which exploded and the damage to my microwave. Despite several calls and even going to the store where I was referred and spoke to the store manager; my microwave remains damaged.
Good day Mandisa,
Thank you for taking the time to write to us.
Kindly note that your complaint has been passed onto the supplier to address.
Kind Regards
Anwar Mooideen
Good day Mandisa,
Thank you for taking the time to write to us.
Kindly note that your complaint has been passed onto the supplier to address.
Kind Regards
Anwar Mooideen
