BOSCH FRIDGE

I bought a BOSCH fridge/freezer from PnP hyper in Ottery in January 2023. The veggie rack cracked and water dispenser broke off. I send pictures and slip to customer care few times and a technician came to take pictures, promised to be back in a week. After several reference numbers and few calls that was put down, Ottery still did not came back to me and we are already in September... this is not the service we as customers expect from PnP!!!!