MB
Marieke B
1 reviews | Active since Nov 2018
02 Nov 2018, 17:41
Bonus stamps voucher not processed
Terribly disappointed in PicknPay Heathway. I gave the cashier my completed Bonus Stamps booklet which was supposed to qualify me for a R100 voucher off my next purchase. I assumed it was processed but when I returned home it was never subtracted from my total and there was no voucher on the till slips to that amount either. I attempted to phone the store, was told I must wait for the supervisor, and after holding for 15 minutes there was still no-one assisting me. Disgusted with the lack of service.
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
06 Dec 2018, 11:27Good day Marieke,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light we are busy addressing this with our management team. We have sent a request to our Smart Shopper team to advise if they can load points to the value of the voucher to your smart shopper card.
Your reference number is ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light we are busy addressing this with our management team. We have sent a request to our Smart Shopper team to advise if they can load points to the value of the voucher to your smart shopper card.
Your reference number is ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply06 Dec 2018, 11:27
Official
Good day Marieke,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light we are busy addressing this with our management team. We have sent a request to our Smart Shopper team to advise if they can load points to the value of the voucher to your smart shopper card.
Your reference number is ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light we are busy addressing this with our management team. We have sent a request to our Smart Shopper team to advise if they can load points to the value of the voucher to your smart shopper card.
Your reference number is ***.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team