BP
Barbara P

1 reviews | Active since Apr 2014

25 May 2017, 11:48

BOMBASTIC RUDE ARROGANT MANAGER

<p>two weeks ago this incident bothered me so much I phoned your Customer Care line, but who cares? Nobody to this day no response other than a call from a person I could not hear as I was in a shop and requested to be called back after 30 minutes. An elderly man had 6 bread rolls incorrected marked R1.58 spotted by cashier This Jan Henning told this labourer Pick n Pay could not run at a loss and the man must go get his refund from bakery after paying the normal price R9.98. I told labourer he should pay R1.58. Henning was so rude. E.g. Who are you telling this man etc. Also a customer that knows the policy of Pick n Pay which he clearly did not. Arrogant rude man eventually I put my hand up and told him to not talk to me. Labourer signed for his R1.58 refund brea****ls returned. This herstigtige man Jan Henning from the old era needs discipline and anger management courses. The cashiers and staff hate him but are scared because work is scarce. This is not the first incident I have observed. He is related to Don I believe. What customer care nobody cares.</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply25 May 2017, 16:48
Official

Good day Barbara,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behaviour at our stores. Kindly be advised that this has been sent through to management.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Thabisile Macuacua