MN
Mandisi N
1 reviews | Active since Apr 2024
07 May 2024, 13:13
B*LL**** SERVICE
I STILL HAVE NOT RECEIVED MY REFUND!DONT SHOP WITH PICK N PAY! THEIR CUSTOMER SERVICE IS JUST AS *********** AS THEIR DRIVERS!!!
Helpful (0)
Replies (4)0
Replies (4)
Pick n Pay's replyOfficial
08 May 2024, 16:00Hi Mandisi, Thank you for reaching out to the Pick n Pay Customer Care Team.
We do apologize for the inconvenience caused.
May you please elaborate to us was this a store refund, ASAP App refund or a Online Website refund.
Soon as we have the above information with the order number, we can assist you accordingly.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
We do apologize for the inconvenience caused.
May you please elaborate to us was this a store refund, ASAP App refund or a Online Website refund.
Soon as we have the above information with the order number, we can assist you accordingly.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
Pick n Pay's reply08 May 2024, 16:00
Official
Hi Mandisi, Thank you for reaching out to the Pick n Pay Customer Care Team.
We do apologize for the inconvenience caused.
May you please elaborate to us was this a store refund, ASAP App refund or a Online Website refund.
Soon as we have the above information with the order number, we can assist you accordingly.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
We do apologize for the inconvenience caused.
May you please elaborate to us was this a store refund, ASAP App refund or a Online Website refund.
Soon as we have the above information with the order number, we can assist you accordingly.
Thank you in advance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7 Call us on : *** Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00 Thank you for allowing us the opportunity have this resolved.
Kind Regards, The Pick n Pay Team
Best regards,
MN
Mandisi N's updateReviewer Update
08 May 2024, 17:42Order number ***7.
I first waited for my order for 2 hours and 30 mins. Then Mluleki the driver delivered the wrong order which didnt seem to bother him. I called him and told him and he advised me he is coming back with the correct order, I waited another 40 minutes outside only for him to call me back and tell he’s gonna deliver tomorrow morning as the store is closed. He refused to give me his surname. His tone was very rude and sarcastic. He proceeded to shout at me in conversation asking “ manje ngenzenjani ? “ I told him he’s at fault and the least he should be doing is trying to help me get my order he then said “ bona ukuthi uzowenzenjani “ while laughing because the store is closed and he will deliver tomorrow morning. The service was atrocious and his tone was very aggravating considering he’s the one who actually messed up. No remorse whatsoever. He clearly doesn’t care.
The above was an email I sent on the 28th of March for an order I placed on the 28th. After going back and forth with numerous agents, my credit refund was allocated to my wallet on the 3rd of April. I requested it the same day but I still haven’t received it.
I first waited for my order for 2 hours and 30 mins. Then Mluleki the driver delivered the wrong order which didnt seem to bother him. I called him and told him and he advised me he is coming back with the correct order, I waited another 40 minutes outside only for him to call me back and tell he’s gonna deliver tomorrow morning as the store is closed. He refused to give me his surname. His tone was very rude and sarcastic. He proceeded to shout at me in conversation asking “ manje ngenzenjani ? “ I told him he’s at fault and the least he should be doing is trying to help me get my order he then said “ bona ukuthi uzowenzenjani “ while laughing because the store is closed and he will deliver tomorrow morning. The service was atrocious and his tone was very aggravating considering he’s the one who actually messed up. No remorse whatsoever. He clearly doesn’t care.
The above was an email I sent on the 28th of March for an order I placed on the 28th. After going back and forth with numerous agents, my credit refund was allocated to my wallet on the 3rd of April. I requested it the same day but I still haven’t received it.
MN
Mandisi N's update08 May 2024, 17:42
Reviewer Update
Order number ***7.
I first waited for my order for 2 hours and 30 mins. Then Mluleki the driver delivered the wrong order which didnt seem to bother him. I called him and told him and he advised me he is coming back with the correct order, I waited another 40 minutes outside only for him to call me back and tell he’s gonna deliver tomorrow morning as the store is closed. He refused to give me his surname. His tone was very rude and sarcastic. He proceeded to shout at me in conversation asking “ manje ngenzenjani ? “ I told him he’s at fault and the least he should be doing is trying to help me get my order he then said “ bona ukuthi uzowenzenjani “ while laughing because the store is closed and he will deliver tomorrow morning. The service was atrocious and his tone was very aggravating considering he’s the one who actually messed up. No remorse whatsoever. He clearly doesn’t care.
The above was an email I sent on the 28th of March for an order I placed on the 28th. After going back and forth with numerous agents, my credit refund was allocated to my wallet on the 3rd of April. I requested it the same day but I still haven’t received it.
I first waited for my order for 2 hours and 30 mins. Then Mluleki the driver delivered the wrong order which didnt seem to bother him. I called him and told him and he advised me he is coming back with the correct order, I waited another 40 minutes outside only for him to call me back and tell he’s gonna deliver tomorrow morning as the store is closed. He refused to give me his surname. His tone was very rude and sarcastic. He proceeded to shout at me in conversation asking “ manje ngenzenjani ? “ I told him he’s at fault and the least he should be doing is trying to help me get my order he then said “ bona ukuthi uzowenzenjani “ while laughing because the store is closed and he will deliver tomorrow morning. The service was atrocious and his tone was very aggravating considering he’s the one who actually messed up. No remorse whatsoever. He clearly doesn’t care.
The above was an email I sent on the 28th of March for an order I placed on the 28th. After going back and forth with numerous agents, my credit refund was allocated to my wallet on the 3rd of April. I requested it the same day but I still haven’t received it.
Pick n Pay's replyOfficial
09 May 2024, 08:35Good Day Mandisi Thank you for getting in touch with Customer Care Team. Please accept our apologies for the inconveniences caused to you. We have forwarded your feedback to the Asap Team for assistance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply09 May 2024, 08:35
Official
Good Day Mandisi Thank you for getting in touch with Customer Care Team. Please accept our apologies for the inconveniences caused to you. We have forwarded your feedback to the Asap Team for assistance.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
MN
Mandisi N's updateReviewer Update
09 May 2024, 10:05Bull**** automated answers since March. I don’t care anymore as long as people know what a ****ty organization this is.
MN
Mandisi N's update09 May 2024, 10:05
Reviewer Update
Bull**** automated answers since March. I don’t care anymore as long as people know what a ****ty organization this is.