Blatantly ******!!

Sunday, 22 April, PnP Sanctuary Mall. I visit this establishment on a daily basis. On Sunday, there were no more than 3 tills open in the morning. Mr G Richter, the duty manager, told me to pay for my items at the Money market pay point. When I got there I was met with a very unfriendly and unhelpful Thando Maudla who did not want to assist because "We don't pay for items by this counter" I informed him that I was sent to this till. Rather than helping me, he first went to go check with the Duty Manager (in case I was lying, I guess). He came back, still unfriendly and continue to tell me that I was not to be assisted at his till. He begrudgingly scanned my items and after a quick crash-course in customer services, we left the store, only to be chased down by this duty manager, Gerrit Richter. Thando made the statement that I used the "K"word when addressing him. I was never so humiliated in my life!! I demanded to see the recording of this incident and was told by Gerrit that this will not happen unless I open a case at the police. I was deeply offended and asked Thando why he would make such a ludicrous statement - yet he continued by saying referred to him using the "K" word. I don't understand why Gerrit would not at least go and look at the footage where he would have seen and heard that his staff member, Thando is lying and is using the race card as a convenient excuse of his rudeness. I demand the audio and video footage being viewed by PnP Management. Once they have seen and heard it, I demand a meeting with Gerrit, Thando, the Store Manager as well as the General Manager whom I was told by Gerrit is a person called Rahiem. I want Thando to admit to the fact that he was lying and was being a ****** as well as a forma,, written apology from PnP Head Office and all the management involved. The apology also needs to confirm what will be done to avoid a recur of this blatantly ****** treatment I received from their establishment