lS
louisa S
1 reviews | Active since Feb 2013
22 Nov 2018, 15:45
Black Friday Special Flop starts already
So lets start with your black friday special email flop - huggies advertised at R105.99 per packet- where, which size is it a black friday is it an online deal or what? then you advertised contact number for BS enquiries - phoned 2x was put on hold for 13/15 min no one knows what I am talking about yet the emailer has the picture and price - what is it - a **** just to get us to the store???
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Pick n Pay's replyOfficial
10 Jan 2019, 16:31Good day Louisa,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were not able to respond to your post due to technical difficulties. We do sincerely apologize for the inconveniences caused to you during the Black Friday offers. Our marketing team has advised that there were a few misunderstandings with regards to these specials and that these were resolved.
Our team will keep a close watch on future promotion to ensure that there is no confusion caused to both our stores and loyal customers.
Should you need any further assistance in the future please feel free to email our Customer Care Team on the following email address: *** . We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were not able to respond to your post due to technical difficulties. We do sincerely apologize for the inconveniences caused to you during the Black Friday offers. Our marketing team has advised that there were a few misunderstandings with regards to these specials and that these were resolved.
Our team will keep a close watch on future promotion to ensure that there is no confusion caused to both our stores and loyal customers.
Should you need any further assistance in the future please feel free to email our Customer Care Team on the following email address: *** . We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Pick n Pay's reply10 Jan 2019, 16:31
Official
Good day Louisa,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were not able to respond to your post due to technical difficulties. We do sincerely apologize for the inconveniences caused to you during the Black Friday offers. Our marketing team has advised that there were a few misunderstandings with regards to these specials and that these were resolved.
Our team will keep a close watch on future promotion to ensure that there is no confusion caused to both our stores and loyal customers.
Should you need any further assistance in the future please feel free to email our Customer Care Team on the following email address: *** . We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We were not able to respond to your post due to technical difficulties. We do sincerely apologize for the inconveniences caused to you during the Black Friday offers. Our marketing team has advised that there were a few misunderstandings with regards to these specials and that these were resolved.
Our team will keep a close watch on future promotion to ensure that there is no confusion caused to both our stores and loyal customers.
Should you need any further assistance in the future please feel free to email our Customer Care Team on the following email address: *** . We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team