BO
Beth O'Connor
1 reviews | Active since Jul 2011
09 Jan 2019, 11:47
Black Friday ****
I placed an online order (0Rk9IbSQ) for collection on the Black Friday Sale (23/11/2018). When I went to collect the order was not ready. Despite being 6 months pregnant I was made to stand for 45min and wait while they followed up. I was then told the system was down but they would deliver to my house. It is now a month and a half since and the order has not been delivered, despite several complaints and queries with PnP's customer services.
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Replies (2)
Pick n Pay's replyOfficial
28 Jan 2019, 12:25Good day Beth,
Thank you for choosing Pick n Pay. We have not forgotten about you. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to a technical error. We have done a follow up with our online shopping team and have been advised that they have advised you that they have assisted you with giving you the Black Friday specials on your next order. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. We have not forgotten about you. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to a technical error. We have done a follow up with our online shopping team and have been advised that they have advised you that they have assisted you with giving you the Black Friday specials on your next order. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Best regards,
Pick n Pay's reply28 Jan 2019, 12:25
Official
Good day Beth,
Thank you for choosing Pick n Pay. We have not forgotten about you. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to a technical error. We have done a follow up with our online shopping team and have been advised that they have advised you that they have assisted you with giving you the Black Friday specials on your next order. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Thank you for choosing Pick n Pay. We have not forgotten about you. Please accept our apologies for the delay in response and any inconveniences caused to you. We were unable to respond to your post due to a technical error. We have done a follow up with our online shopping team and have been advised that they have advised you that they have assisted you with giving you the Black Friday specials on your next order. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards, Pick n Pay Team
Best regards,
BO
Beth O'Connor's updateReviewer Update
28 Jan 2019, 12:59Pick n Pay promised that if I placed a new order and sent them the details they would give me the Black Friday prices and deliver for free. What nonsense! This was another broken commitment. After placing the order (of which some items were no longer in stock), I emailed them the order number (# ********** 178 ) the full amount, including a delivery charge was deducted from my credit card and I never heard anything further. To add to the ***** that PnP has committed, the wine delivered was 3 bottles short. The attached delivery note said this money would be refunded but it never was.
BO
Beth O'Connor's update28 Jan 2019, 12:59
Reviewer Update
Pick n Pay promised that if I placed a new order and sent them the details they would give me the Black Friday prices and deliver for free. What nonsense! This was another broken commitment. After placing the order (of which some items were no longer in stock), I emailed them the order number (# ********** 178 ) the full amount, including a delivery charge was deducted from my credit card and I never heard anything further. To add to the ***** that PnP has committed, the wine delivered was 3 bottles short. The attached delivery note said this money would be refunded but it never was.