Black Friday ****

I bought a Hisense Tv on the Wednesday evening that the black friday PnP online hyper special started. Before picking my collection date I checked in the terms and conditions that you can pick a day that the special isn't running and the special will apply. I received my order successful email.

The following Tuesday I drove to the Boksburg store to be told they don't have a TV for me. I phoned customer care and spoke to Sapho who said the Boksburg store didn't order the TV for me. After waiting at the store for 3 hours I told them they can now deliver to my house. I emailed a complaint the same day (which has gone unanswered).

The amount for the TV got deducted off of my bank account on the Tuesday.

Friday the 30th I received an email saying I have successfully cancelled my order which I didnt! On Friday the 30th I called customer care again and spoke to the supervisor Desiree who said she would get back to me on the same day.

On Monday the 3rd Desiree hadn't contacted me and I called her again, to which she explained to me that it doesn't matter what I bought on the black Friday sale my order was only picked on the Tuesday and the sale was over and the stock was finished. (How is it finished if I can still buy it now?) and Pnp sent me that email because they cancelled my order on my behalf.

I asked her to please forward my query to her supervisor Quinton - Neither of them have gotten back to me!

I sent another two email complaints which also haven't been answered.

You have my money, I don't have my product and not a single PnP staff member can be bothered!!!!