Black Friday Rip-off

<p>I, like many other people who hate ques, placed my order online at 06:00 on Friday morning 25 November. Received my confirmation immediatley. Today, Monday 28 November receivded an sms for the debit from my credit card which was R200 more than I had actually purchased. I called the customer care and was advise that there was an error with my order but I can request the refund upon collection at the store.</p> <p>When I got to the Woodmead store to collect my order this is what was given to me:</p> <p>- I purchased 4 x 3kg washing at R45. I was given 4 x 2kg at R46</p> <p>- I purchased 1 x tresemme shampoo and 1 x tresemme conditioner at R49 each. The shampoo order was fine but I received and was charged for 4 x the wrong shampoo at R59 each.</p> <p>According to the manager, Mavis, orders placed online are only packaged the day before collection according to whats in-store and we shouldnt have chosen "allow for substitues" when placing the order.</p> <p>She further admitted that 99.9% of orders placed online for Black Friday have not been fullfilled.</p> <p>Firstly, what the freakn hell was the point of advertising the "online shopping" option, if we werent going to receive what we ordered.</p> <p>Secondly, who the hell gives you the right to debit my account for an amount which I did not authorise.</p> <p>This is the worst online shopping experience of my life. I will never shop at Pick 'n Pay again and have requested a full refund.</p> <p>You have completely mispled and ripped people off.</p>