Black Friday overcharge

<p>I have sent numerous emails and made numerous calls regarding this order. The order was placed and processed on 25 November but no black Friday specials were app**** to the order and I was charged full price for the items. After 4 calls, at my expense and requested to hold for long periods of time, promises to have someone call me with feedback - which never happened, I've now been told that I will not be refunded, the amount will be added to my smart shopper points! So Pick n pay messed up, took too much money and now refuse to give me my money back. I am now forced to shop at Pick n pay so that you don't actually lose the money!</p> <p>I am disgusted with the service I have received. It has been over a week with absolutely no effort from Pick n pay to rectify the mistake.</p> <p>I would like a refund to my card and NOT my smart shopper card and I would like it to be processed immediately. I think that I have been more than patient enough with this.</p>