DM
Delma M
1 reviews | Active since Dec 2019
03 Jan 2020, 10:17
Black Friday false adverti*****t .still waiting for the PICK N PAY MANAGEMENT TO COMEBACK TO ME
It looks like Pick n’ pay doesn’t care about its customers, I’ve since bought a TV online that I was supposed to get on the 4 Dec 2019 till today and its management is singing the song “we still doing a follow up” it is a month now and they haven’t said anything. PICK N PAY I WANT THAT TV THAT I BOUGHT ON BLACK FRIDAY. Please note I have also send my complain to the National Credit Regulator so you will hear from them.
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Pick n Pay's replyOfficial
03 Jan 2020, 10:45Hi Delma,
Thank you for taking the time to write to us regarding your complaint.
Black Friday deals were while stocks last and were valid only during the time of the promotion.
Thank you for taking the time to write to us regarding your complaint.
Black Friday deals were while stocks last and were valid only during the time of the promotion.
Stocks were limited and subject to availability therefore once stocks were sold out, no further stocks were made available.
All purchases are "first come, first serve", there is no guarantee of a successful purchase of products in your cart if another customer has completed checkout of limited stock products first.
Adding an item to your shopping cart does not reserve the product. Items are only secured against your order once picking and invoicing has been completed.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
Pick n Pay's reply03 Jan 2020, 10:45
Official
Hi Delma,
Thank you for taking the time to write to us regarding your complaint.
Black Friday deals were while stocks last and were valid only during the time of the promotion.
Thank you for taking the time to write to us regarding your complaint.
Black Friday deals were while stocks last and were valid only during the time of the promotion.
Stocks were limited and subject to availability therefore once stocks were sold out, no further stocks were made available.
All purchases are "first come, first serve", there is no guarantee of a successful purchase of products in your cart if another customer has completed checkout of limited stock products first.
Adding an item to your shopping cart does not reserve the product. Items are only secured against your order once picking and invoicing has been completed.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team