DM
Delma M

1 reviews | Active since Dec 2019

04 Dec 2019, 16:41

Black Friday false adverti*****t

I bought a smart TV 50 inch AIM online as it was Black Friday on the 29 November 2019,payment was done and was told that i can go to Pick 'n Pay Wood mead to pick it up ,now today i am getting a call from the number *** the lady’s name is Nomfundo Ngwenya telling me that the order has been cancelled,then she transferred the call to Portia from Wood mead store and she advised that i can come back on Monday and check my order .then around 13:00 i went to the store with my order number on my way as i was approaching the place i just found that they have reversed the money into my account and the Question is Under which grounds . who authorized that cancellation what an incompetency.Now I’m failing to understand how can Pick’n pay do false adverti*****t WHAT IS GOING ON I want my TV . Please assist with my complain with outmost urgency!!!!! Regards Tshidi Matlala ***

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Dec 2019, 13:22
Official
Hi Tshidi,

Thank you for writing to us regarding your complaint.

We are busy addressing this with our Online Team and will revert once feedback is received.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team