Black Friday Fail

I ordered the dstv deal online which according to the advert included a wifi connector. When I received the package, the explorer box was wet the driver opened the box to make sure the contents were not wet which it was not. Only after he left did I realise that the deal included a wifi connector. I immediately called the call centre and spoke to an agent by the name of Nobile. She informed me that the department responsible for this was closed as it was a Saturday and she would get back to me on Monday. To date I haven't received any further communication. I tried calling the call centre twice today and on both occasions the call gets cut after around 8 minutes of waiting. Can we please get this resolved I still have a copy of the advert which specifies the deal if needed for clarity.