DM
Delma M
1 reviews | Active since Dec 2019
20 Jan 2020, 10:20
black friday deal bad service
good day again Pick n pay, im still waiting i did return the call on the 15 Jan *** and was assisted by Bagcinile from customer services and she told that she has send an email to the department. are you guys will to help me or must i take this further as it was your mistake at the 1st place .please fix your horrible mistake i have contacted the consumer protection act hopefully will get the help.
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Replies (2)
Pick n Pay's replyOfficial
20 Jan 2020, 16:27Hi Delma,
We are busy following up on this for you.
Please accept our apologies for the delay in response from our Online Team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
We are busy following up on this for you.
Please accept our apologies for the delay in response from our Online Team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Pick n Pay's reply20 Jan 2020, 16:27
Official
Hi Delma,
We are busy following up on this for you.
Please accept our apologies for the delay in response from our Online Team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
We are busy following up on this for you.
Please accept our apologies for the delay in response from our Online Team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards,The Pick n Pay Team
Pick n Pay's replyOfficial
21 Jan 2020, 10:07Good day Delma,
We have received feedback from the head of our Online Division.
They have advised that unfortunately there was no stock of the TV and therefore they cannot supply you with this product. This item was available for the Black Friday special only.
The item you ordered was part of the Black Friday Special and it was while stocks last as per the T's & C's of the Black Friday Sale.
The online manager has advised that she did contact you and has advised you that they will try to get the TV for you, they did try to source this product from another store however due to this product being out of stock they were unable to assist in getting this item for your order therefore your order was cancelled.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
We have received feedback from the head of our Online Division.
They have advised that unfortunately there was no stock of the TV and therefore they cannot supply you with this product. This item was available for the Black Friday special only.
The item you ordered was part of the Black Friday Special and it was while stocks last as per the T's & C's of the Black Friday Sale.
The online manager has advised that she did contact you and has advised you that they will try to get the TV for you, they did try to source this product from another store however due to this product being out of stock they were unable to assist in getting this item for your order therefore your order was cancelled.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
Pick n Pay's reply21 Jan 2020, 10:07
Official
Good day Delma,
We have received feedback from the head of our Online Division.
They have advised that unfortunately there was no stock of the TV and therefore they cannot supply you with this product. This item was available for the Black Friday special only.
The item you ordered was part of the Black Friday Special and it was while stocks last as per the T's & C's of the Black Friday Sale.
The online manager has advised that she did contact you and has advised you that they will try to get the TV for you, they did try to source this product from another store however due to this product being out of stock they were unable to assist in getting this item for your order therefore your order was cancelled.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team
We have received feedback from the head of our Online Division.
They have advised that unfortunately there was no stock of the TV and therefore they cannot supply you with this product. This item was available for the Black Friday special only.
The item you ordered was part of the Black Friday Special and it was while stocks last as per the T's & C's of the Black Friday Sale.
The online manager has advised that she did contact you and has advised you that they will try to get the TV for you, they did try to source this product from another store however due to this product being out of stock they were unable to assist in getting this item for your order therefore your order was cancelled.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, The Pick n Pay Team