LC
Leigh-Anne Cullen

1 reviews | Active since Oct 2015

10 Jan 2018, 12:30

Bitter and then Sweet Service

I recently received a R750 gift voucher which I took to Pick 'n Pay Woodmead Retail park to use. After much confusion and after processing the first one (this was split in R250's) the teller hit confusion mode and called the Supervisor who then told me I could not use them as they received too many **** vouchers and no longer accept them. Embarrassed and confused I paid cash and quickly left the till with other customers looking at me shaking their heads like I was some sort of ********. Yesterday I went to Pick 'n Pay Kelvin and before loading my trolley chatted to the lady behind the information counter who checked with the manager and confirmed they do accept these vouchers......Yay Christmas all over again. But this is not the best part :-) yes there is more. Not only did Evelyn and Rodney assist us so quickly but they were friendly and helpful and just gave me hope in Good customer service still existing in South Africa. Woodmead branch you have Kelvin branch to thank that this is a good review

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Replies (1)
Pick n Pay
Pick n Pay's reply12 Jan 2018, 13:29
Official

Good day Leigh-Anne,

Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us.

We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,

Vanitha Venketas