ML
Moleboheng L

1 reviews | Active since Oct 2018

16 Oct 2018, 12:37

BIG COMPANY ASSOCIATED WITH SUCH FOOLISHNESS

FYI (Pick n Pay I am shocked at this type of service that is associated with your BIG Company name)

Disturbing and disgusting Service Flight Site Call this number( ********** 526) and get through to the most unprofessional consultants in the entire world.... never have I been so frustrated in my entire life for just wanting to make a booking... I called Flightsite more that 10 times within 15 minutes(Time: 11:45 to 12:00noon) and spoke to Brandon who kept quiet on the phone.. he is so rude.. I have never come across such a consultant.... then eventually after the 7th call he spoke and said" what do you want" hung up on me again and again and again.... I kept on calling then eventually spoke to Chantel and Liezel who also did the same and were not helpful at all.... I feel sorry for the owner of the FlightSite... customer service is everything and if left unmonitored it can ruin your entire business... I wish all the consultants could receive coaching sessions because they don't know the meaning of customer service.... I am truly disappointed as a first time client.... if anyone cares please call me ********** 586.. 

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Replies (1)
Pick n Pay
Pick n Pay's reply17 Oct 2018, 13:08
Official

Good day Moleboheng,

Thank you for taking the time to address your concerns with us.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

We have passed your feedback on to our management team.

Kind regards,

Vanitha Venketas