1 reviews | Active since Feb 2017

01 Feb 2017, 19:21

BEYOND POOR SERVICE

<p> On Wednesday the 1st Feb at 17h55pm I was waiting in the check out line, when a lady moved from teller 24 to wait at the back of our queue. Next time I saw this woman she had bypassed all the queue and was waiting outside of the check out line. </p> <p> </p> <p>After the cashier Lebohang, at till number 25 had finished with the customer she was serving ,she left me standing with all my goods out of the cart waiting to be attended and turned to the woman at that had bypassed all the queues and started helping her! When I said I was next Lebohang told me that someone had told her to assist this client I must wait.</p> <p> </p> <p>Attitude is take it or leave it... No one cares. Managers? ... I left. NEVER AGAIN ! </p> <p> </p> <p> </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply02 Feb 2017, 10:35
Official

Good day Mariangel Feinberg,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received at the Norwood store.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas