RP
Rocco P
1 reviews | Active since Jul 2011
12 May 2023, 00:20
Beware of PnP Clothing Online store
Firstly, I ordered from PnP clothing online store about 3 weeks ago. Order arrived within a few days, but a third of the ordered items were missing. No invoice or indication in the box as to why, no correspondence from them on the topic. I emailed their customer service, only to be told that they had been out of stock of those items and so will refund me. I rep****, asking why I had to reach out to customer care to find this out, but hav had no response. It's been three weeks and I have not received any refund or further communications from them.
Secondly, PnP advertised that if you shop via ASAP a few weeks ago, you'd receive a R100 PnP Clothing Online voucher per shop per day. Well that's was a complete lie. I received no vouchers. So, I reached out to PnP customer care and they apologised and said they'd send me vouchers. However, they sent vouchers that were invalid. I reached out to them again and guess what, no response again.
So far they owe me a few hundred rands in vouchers and a few hundred rands in refunds, but no responses from them. Beware.
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Replies (3)RP
Rocco P's updateReviewer Update
16 May 2023, 12:18Pick and pay reached out, provided a reference number, said they'd sort it out, and that was the last time I heard from them. They still owe me hundreds of Rands. Clearly not a company who operates honestly. Probably have to go open a police case against them to get my money back.
RP
Rocco P's update16 May 2023, 12:18
Reviewer Update
Pick and pay reached out, provided a reference number, said they'd sort it out, and that was the last time I heard from them. They still owe me hundreds of Rands. Clearly not a company who operates honestly. Probably have to go open a police case against them to get my money back.
RP
Rocco P's updateReviewer Update
19 May 2023, 14:33I ordered clothes, you didn't have stock, said you will refund, and now it's been almost a month and no refund. I can't believe a service can be this poor. Not sure how your online store can survive when you can't get the basics right. No one ever bothers to call to sort things out. I have to call to get updates.
And your rep who is dealing with this, Adrian Louw, doesn't know what he's doing as he's now told me three different things that were all wrong. He says the vouchers were on my receipt, which they weren't, that they didn't work because I had discounted vouchers but the codes would not even validate, and that I tried to use the codes after the promotion ended, which was not the case as I used them during the promotion on the same day your customers service team provided them. It's like he just makes something up, hoping I'll believe it, then when I send him proof that he's wrong, he doesn't respond. He should be transferred to your customer disservice department.
Please pass my complaint onto another customer service rep. Adrian hasn't sorted any issue out and has rather created more issues than we started with.
And your rep who is dealing with this, Adrian Louw, doesn't know what he's doing as he's now told me three different things that were all wrong. He says the vouchers were on my receipt, which they weren't, that they didn't work because I had discounted vouchers but the codes would not even validate, and that I tried to use the codes after the promotion ended, which was not the case as I used them during the promotion on the same day your customers service team provided them. It's like he just makes something up, hoping I'll believe it, then when I send him proof that he's wrong, he doesn't respond. He should be transferred to your customer disservice department.
Please pass my complaint onto another customer service rep. Adrian hasn't sorted any issue out and has rather created more issues than we started with.
RP
Rocco P's update19 May 2023, 14:33
Reviewer Update
I ordered clothes, you didn't have stock, said you will refund, and now it's been almost a month and no refund. I can't believe a service can be this poor. Not sure how your online store can survive when you can't get the basics right. No one ever bothers to call to sort things out. I have to call to get updates.
And your rep who is dealing with this, Adrian Louw, doesn't know what he's doing as he's now told me three different things that were all wrong. He says the vouchers were on my receipt, which they weren't, that they didn't work because I had discounted vouchers but the codes would not even validate, and that I tried to use the codes after the promotion ended, which was not the case as I used them during the promotion on the same day your customers service team provided them. It's like he just makes something up, hoping I'll believe it, then when I send him proof that he's wrong, he doesn't respond. He should be transferred to your customer disservice department.
Please pass my complaint onto another customer service rep. Adrian hasn't sorted any issue out and has rather created more issues than we started with.
And your rep who is dealing with this, Adrian Louw, doesn't know what he's doing as he's now told me three different things that were all wrong. He says the vouchers were on my receipt, which they weren't, that they didn't work because I had discounted vouchers but the codes would not even validate, and that I tried to use the codes after the promotion ended, which was not the case as I used them during the promotion on the same day your customers service team provided them. It's like he just makes something up, hoping I'll believe it, then when I send him proof that he's wrong, he doesn't respond. He should be transferred to your customer disservice department.
Please pass my complaint onto another customer service rep. Adrian hasn't sorted any issue out and has rather created more issues than we started with.
RP
Rocco P's updateReviewer Update
25 May 2023, 11:23It's now been over a month. No one ever calls to sort out the problem. After numerous more calls from me to them and over R100 in airtime, they refunded for only two of the three items that I paid for that were out of stock. I'm still fighting to get the remainder of my refund. And I still have not received the R100 vouchers that I was promised as part of their ASAP promotion.
Adrian Louw is the one assigned to this support ticket and he really should not be working at PnP. He's ruined PnP's reputation for me and shopping with PnP is no longer something I'm willing to do knowing that if there is a problem, there is a chance Adrian may be assigned to [not] resolve it. PnP, you should really look back at the email correspondence between Adrian and myself and see what he's doing to your reputation.
Adrian Louw is the one assigned to this support ticket and he really should not be working at PnP. He's ruined PnP's reputation for me and shopping with PnP is no longer something I'm willing to do knowing that if there is a problem, there is a chance Adrian may be assigned to [not] resolve it. PnP, you should really look back at the email correspondence between Adrian and myself and see what he's doing to your reputation.
RP
Rocco P's update25 May 2023, 11:23
Reviewer Update
It's now been over a month. No one ever calls to sort out the problem. After numerous more calls from me to them and over R100 in airtime, they refunded for only two of the three items that I paid for that were out of stock. I'm still fighting to get the remainder of my refund. And I still have not received the R100 vouchers that I was promised as part of their ASAP promotion.
Adrian Louw is the one assigned to this support ticket and he really should not be working at PnP. He's ruined PnP's reputation for me and shopping with PnP is no longer something I'm willing to do knowing that if there is a problem, there is a chance Adrian may be assigned to [not] resolve it. PnP, you should really look back at the email correspondence between Adrian and myself and see what he's doing to your reputation.
Adrian Louw is the one assigned to this support ticket and he really should not be working at PnP. He's ruined PnP's reputation for me and shopping with PnP is no longer something I'm willing to do knowing that if there is a problem, there is a chance Adrian may be assigned to [not] resolve it. PnP, you should really look back at the email correspondence between Adrian and myself and see what he's doing to your reputation.