Beware of ordering through the App.

I have had a shocking experience with online ordering through PNP app. Firstly that debited by credit card twice for the order amount and that was a fight to get that back. When they tried to deliver the driver had less than a quarter of the order and said this was the top-up delivery - we never received that original delivery. When I tried to cancel everything they debited my card again and then credited the same amount back and then debited a different amount which I am yet to get back. Each time we tried to call the call centre it is over an hour in the queue and then they don't do anything of the things they promise. I am so irritated with them that I won't even use their stores any more - goodbye PnP!