Best Customer service

I have been calling pick n pay smart shopper for the past 4 weeks for them to reverse my points that where missing in my account. the ref was ********** 872. when ever I called they have been telling me to call again after 2 days as they have put my request. but I've been calling them for weeks but they kept on telling me the same story . last week I called and I was assisted by Chantelle, the lady was so helpful she even took my numbers and told me she will get back to me once she has made sure my points where back. she did keep her promise and the following day she called me to tell me my points where paid back to my account. I would like to thank Chantelle for a job well done we need more consultants like her, may she continue her excellent job and teach her colleagues how to help customers or how to manage customer complaints. well done Chantelle.