PT
Peggy T

1 reviews | Active since Oct 2019

24 Mar 2024, 21:46

Bernmore pick n pay

Can I express my satisfaction on how Bernmore pick n pay managed to resolve my case . The team there led by supervisor sorry I forgot her name what a woman of her word. They took their time and brought me flowers , my refund and chocolate to show empathy to the situation. Thank u so much I felt super special what you did was beyond service recovery what's a Team . The team 3 of them please tell them I appreciate all their efforts especially the Supervisor who handled my complaint. God bless u

0
Replies (1)
Pick n Pay
Pick n Pay's reply25 Mar 2024, 13:16
Official
Hello  Peggy, 
 
Thank you for your reaching out to Pick n Pay Customer Care team.   Thank you for taking the time to share this wonderful compliment.   We aim to give you the best customer journey and value you as a customer. We appreciate your feedback, keep it coming as it helps us improve your experience.  
 
We have communicated your compliment with the store accordingly.  For your records, please see reference number -***. By proceeding with this request, you acknowledge that we will need to share your contact details with the relevant store/department.  Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal 
 
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:     WhatsApp: *** WhatsApp Link: https://wa.me/message/ELYYSEKVSHNBJ1 Call us on *** Email us at: ***    Operating Times: Monday- Saturday: 08:00-17:00 | Sun & public holidays: 09:00-17:00       Thank you for choosing Pick n Pay.  
Kind Regards, 
The Pick and Pay Team 
 

Best regards,