Bekaline Stainless Steel Pots Rusting

I have purchased 3 sets of Bekaline Stainless Steel Pots from Pick n Pay Umhlanga on the 31/05/19. After the first use, I had noticed that the pots are starting to rust. On the 03/07/19, my son had sent an email to Pick n Pay Customer Services about the Poor Quality of the pots. Due to concerns over my health and the health of my family, I stopped using these pots.

On the 11/07/19 I received a reply from Pick n Pay Customer Services that they are working on the matter. Thereafter, there was no response or updates from Pick n Pay with regards to my Query. Today (05/09/19) I received an email from Pick n Pay Customer Service which stated the following: Hi there,

You may have missed our reply to your email: Bekaline Stainless Steel Pots Rusting

We are temporarily resolving this ticket. No worries, should you reply within 7 days, we’ll reopen this ticket.

Regards,

Pick N Pay Customer Support.

I don't think that Pick n Pay has taken this matter seriously as I have purchased these pots to use on a daily basis. I have attached pictures of the rust and the receipt showing Proof of Purchase in my very first email to Pick n Pay, however, to this date my Query has not been resolved.

From a Customer who is really Dissatisfied about the poor level of Service from such a reputable and well known Retailer.