Being shadowed
I went to pick n pay southdale mall on June 16 /2020 and I was very insulted when the security guards kept following my wife and I as if we were being suspected of theft or something the reason I have to bring this up is because 3 months ago when my wife was pregnant the same thing happened and I was told that its their security protocol to shadow pregnant shoppers because they usually *****, as I have shopped there for some time now I have never seen this type of treatment bestowed on other people of different colour so this is my question to them is this a racial thing or normal protocol to shadow black shoppers.I work for one of the biggest banks in south africa and I service I am thought to treat clients the same and with value may this behaviour be fixed as I love being a smart shopper.
Helpful (0)
Replies (2)0
Replies (2)
Pick n Pay's replyOfficial
17 Jun 2020, 07:28Good day Michael,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Best regards,
Pick n Pay's reply17 Jun 2020, 07:28
Official
Good day Michael,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Best regards,
's updateReviewer Update
17 Jun 2020, 14:26Good day I would like to thank the management team and the security supervisor for assisting us and explaining their protocol and procedures , thank you so much and now we know why security does thier rounds to protect all shoppers and I am now a satisfied smart shopper big ups to you guys.
's update17 Jun 2020, 14:26
Reviewer Update
Good day I would like to thank the management team and the security supervisor for assisting us and explaining their protocol and procedures , thank you so much and now we know why security does thier rounds to protect all shoppers and I am now a satisfied smart shopper big ups to you guys.