AR
Andrea R
1 reviews | Active since Aug 2013
12 May 2019, 08:21
Being blocked out of my own account becauseRCS is to stupid to allocate the payment.
Because RCS cannot allocate my payment of R300 eventhough I sent the internet banking proof of payment, they have now blocked me off from my account!! So sucking I made a payment on the 26th April and they still can't find it. Now I must be treated like a ********. IF THERE IS A ITC LISTING FOR THIS I WILL TAKE LEGAL ACTION AGAINST PICK N PAY AND RCS
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Replies (2)
Pick n Pay's replyOfficial
13 May 2019, 12:30Good day Andrea ,
Thank you for choosing Pick n Pay & taking the time to address your complaint with us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We have been advised by our Store Card Division and RCS that they have made contact with your already and have confirmed that they did receive your payment of R300.
Should you have any further queries please email our Customer Care Team on : *** for assistance.
Your reference number for this escalation is ***.
Should you have any further queries please email our Customer Care Team on : *** for assistance.
Your reference number for this escalation is ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
Pick n Pay's reply13 May 2019, 12:30
Official
Good day Andrea ,
Thank you for choosing Pick n Pay & taking the time to address your complaint with us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
We have been advised by our Store Card Division and RCS that they have made contact with your already and have confirmed that they did receive your payment of R300.
Should you have any further queries please email our Customer Care Team on : *** for assistance.
Your reference number for this escalation is ***.
Should you have any further queries please email our Customer Care Team on : *** for assistance.
Your reference number for this escalation is ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
AR
Andrea R's updateReviewer Update
13 May 2019, 14:34I that was the case then why have they blocked me out of my account and why did i get a letter this morning to pay over R300 ?I WANT PROOF THAT I AM UNBLOCKED AND THAT THE R465 I HAVE PAID IN TOTAL TO PICK N PAY STORE CARD IS ALLOCATED TO MY ACCOUNT NOW.
AR
Andrea R's update13 May 2019, 14:34
Reviewer Update
I that was the case then why have they blocked me out of my account and why did i get a letter this morning to pay over R300 ?I WANT PROOF THAT I AM UNBLOCKED AND THAT THE R465 I HAVE PAID IN TOTAL TO PICK N PAY STORE CARD IS ALLOCATED TO MY ACCOUNT NOW.