sT
shirley T
1 reviews | Active since Nov 2010
11 Apr 2016, 08:02
BEGGING FOR PNP TO REFUND TICKET SINCE 28/3/2016
This is the 3rd attempt to get my FULL refund from PNP, i have previously complain. PNP promises has promised to contact me on the feedback, i'm still waiting on their empty promises! no one has contacted me regarding the refund. I have emailed and called PNP numerous times, but no one assists me or calls me back. This is very POOR customer service! Can PNP call me this time? or are you going to make empty promises again on Hello Peter?<br> Ref Number : ***<br> <br>
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Pick n Pay's replyOfficial
11 Apr 2016, 11:23Hello shirleyth,
Thank you for your email communication.
The refund process is 6-8 weeks. The travel agency will submit the refund to the airline and they process from their side. If the payment was made via credit card, the airline will refund directly back to your card.
Kind Regards,
Marise Brown
Ref Number : ***
Thank you for your email communication.
The refund process is 6-8 weeks. The travel agency will submit the refund to the airline and they process from their side. If the payment was made via credit card, the airline will refund directly back to your card.
Kind Regards,
Marise Brown
Ref Number : ***
Pick n Pay's reply11 Apr 2016, 11:23
Official
Hello shirleyth,
Thank you for your email communication.
The refund process is 6-8 weeks. The travel agency will submit the refund to the airline and they process from their side. If the payment was made via credit card, the airline will refund directly back to your card.
Kind Regards,
Marise Brown
Ref Number : ***
Thank you for your email communication.
The refund process is 6-8 weeks. The travel agency will submit the refund to the airline and they process from their side. If the payment was made via credit card, the airline will refund directly back to your card.
Kind Regards,
Marise Brown
Ref Number : ***