JV
Juan V

1 reviews | Active since May 2013

29 Jul 2016, 15:47

Because I'm white?

<p>My wife and I visited the Pick 'n Pay in Centurion Mall today at/around 16:40 . The store wasn't really busy and we were second in line. The cashier was busy helping the lady in front of us. When she finished helping the lady in front of us she ignored us outright and started helping the gentleman behind us. It was as if we were ghosts, non-existent. Seeing that the cashier, the lady in front of us and the gentlemen behind us were black and we were the only whites, and considering the way in which we were completely ignored, we reasonably concluded that we are not worthy to be assisted because we are white, and so we left. Pick 'n Pay Centurion Mall will not see us again as it was made very clear that we are not welcome there. </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply01 Aug 2016, 06:31
Official

Dear Juan-Henning

Thank you for taking the time to contact Pick n Pay and for raising your concerns.

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***

Best regards,