BE ON THE OUTLOOK FOR MULTIPLE CHARGES FOR ONE PURCHASE
One purchase was made and the following occured
Please could you attend to the below ASAP? 12/11/2017 PNP FAMILY RONDEBOSCH RONDE -404.38 12/11/2017 PNP FAMILY RONDEBOSCH RONDE 404.38 12/11/2017 PNP FAMILY RONDEBOSCH RONDE -404.38 This is RIDICULOUS neglect and OVERCHARGE on Pick ‘n Pay side!!!! I will never allow further cc purchases in you Rondebosch and on that matter any stores nationwide.
Not acceptable and one happens to wonder if cashiers are trained, or IT systems work properly...
Extremely unhappy student parent :( :( :(
Good day Nadia,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
We view this incident in a very serious light and will address this with our management team.
Kindly take note that your transaction was done on a Sunday and your bank might have reserved this amount for the transaction and when the actual amount was released by your bank you received the second sms .
Please forward us a copy of your bank statement that reflects the double debited amount to enable us to address this.
Email address: ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Nadia,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
We view this incident in a very serious light and will address this with our management team.
Kindly take note that your transaction was done on a Sunday and your bank might have reserved this amount for the transaction and when the actual amount was released by your bank you received the second sms .
Please forward us a copy of your bank statement that reflects the double debited amount to enable us to address this.
Email address: ***
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas